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3 Simple Steps For Choosing WordPress Hosting

3 Simple Steps for Choosing WordPress Hosting

Searching for WordPress hosting is both easy and challenging. There is no shortage of companies offering what appear to be similar packages at competitive prices. I’ve had to sort through the maze several times. These three steps to choosing WordPress hosting may appear too simple, but this is how I found my current hosting and I’m very happy with them.

This post contains affiliate links. For more information, see my disclosures here.

How do you choose hosting?

Choosing WordPress Hosting Step 1: Ask

The best recommendations for WordPress hosting are often word-of-mouth, whether it’s from someone you know from a Facebook business group or a trustworthy blog. (Read my story below.) I repeatedly heard the same two companies mentioned.

Choosing WordPress Hosting Step 2: Search and Read

If you now have recommendations, search online for reviews, being careful of the source. Some sites are only trying to sell you on the service, but not offering helpful information. When you’re choosing WordPress hosting, you’re looking for two things: a company’s uptime and input about their customer service.

To find this information, search for sites that do technical studies of uptime for actual live sites and user reviews. If I find a genuine user’s story of their experience, I read it. Just make sure the site doesn’t love every company that exists only for the affiliate income.

Do they have good uptime? A website that’s down loses money by being unavailable to potential customers, becomes less credible in the eyes of a current customer, and—if it’s down too often—may impact search engine results.

Even an excellent company can have bad reviews for customer service. Search for a pattern. One person saying a company isn’t good doesn’t make that true. Many people who are saying the same thing may be giving a truer picture.

Choosing WordPress Hosting Step 3:

If you’ve narrowed it down to one or two possibilities (and I hope you have), go to their websites. What do they say about their customer service? In my story below, you’ll see that I needed answers on a Saturday. One company only answered questions from current customers on weekends; a potential customer couldn’t ask questions. The other company was SiteGround and they had 24/7 chat.

Is the price in line with what you’d wanted to pay? Do they have a time period with a money-back guarantee?

If they’ve passed the test on customer service, have a price that fits your budget and a money-back guarantee, it may be time to take care of this task on your to-do list and buy hosting.

3 Simple Steps for Choosing WordPress Hosting

How I started using SiteGround

Over time, I’ve learned what I love in WordPress hosting. Sure, a website needs to be up, that’s key. I always check a company’s reliability before I buy. And I’ve always looked at their ranking in customer service. Some companies have great customer service. Others . . . not so much.

I discovered SiteGround in the midst of a crisis. My current hosting company had done a great job — for a while. Customer service had been responsive. They’d impressed me so much that my brother purchased their WordPress hosting.

Then odd things started happening. Three domains appeared in my list in CPanel. (For newcomers, that’s your access to the tech side of your hosting.) I checked the domain names, and they were for active websites. I told the hosting company. On the surface, that shouldn’t happen, so I don’t think they looked into it.

My login information to CPanel kept changing — probably because the other domain owners were accessing the same area and having to change it to get in — and finally, my site went down. Worse than that, my email went down too because it’s connected. They got the website up in a day or two, but not the email. When days turned into a week, I had no choice but to find new hosting.

I’d spent many, many hours building this WordPress website and didn’t want to have to start over. I Googled to see if a WordPress site could be moved from one host to another and learned that it could. When I checked further though, I discovered that I would either have to dive deep into a techy world, something I could do but that didn’t sound remotely pleasant, or I could pay to have it done.

Now to find the company I wanted to transfer it into. I asked online friends for recommendations and began research of my own. One well-known hosting company would move my site for a sizable charge. I held onto that as an option.

I checked into one site a friend recommended. After my last experience, my new priority was customer service, and they appeared to have good customer service for customers. I wasn’t one yet and couldn’t get the help I needed on a Saturday.

I moved on to the next recommendation: SiteGround. They have 24/7 chat. I asked some questions there. Then I thought about it, came back and asked some more questions. After three sessions on chat where they patiently answered all of my questions, I signed up. A huge bonus: all of their plans include one FREE transfer of a WordPress website.

I chose SiteGround’s Grow Big plan. I not only wanted good customer service, I was willing to pay $2 more per month for their premium feature of priority technical support. This plan turned out to be better for me than I realized at the time because it allows multiple websites and I now have two.

I was nervous about the website transfer but they did it in a matter of hours, and it was exactly as it had been. From Saturday morning to evening, my website moved, my email came back, and I went from frustrated to very happy. Whenever I’ve had questions, they’ve quickly answered them. I’ve had a great experience with SiteGround.

I don’t usually use banners, but this one is cool, so here you are.

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This post contains affiliate links. For more information, see my disclosures here.

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